Over 70% of CX leaders struggle to design projects that increase customer loyalty and achieve results. This is especially troubling, considering that the report also indicated that CX drives over two-thirds of customer loyalty, outperforming price and brand combined.
Today’s customer journeys are much more complex with multiple lines zigzagging about to move customers from discovery to the final purchase. And even after the purchase, their journey is still continuing.
Field service hasn’t been immune to the COVID-19 pandemic. Many on-site service jobs were canceled or deferred for months due to safety mandates, travel restrictions, and customer concerns. As a result, some field service organizations have had to halt operations and reduce resources.
As difficult as these times are, imagine experiencing the pandemic without reliable on-demand internet network bandwidth and data storage. At Western Digital, one of the world’s largest data storage infrastructure companies, we worry about solving those challenges, so you don’t have to.